All customers must be at least 21 years of age.
Privacy Policy
Last Updated: 4 January 2026
1. Introduction
VeyaPeptides.com (“Veya,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights in relation to it.
This website is operated by a privately held entity registered in the Hong Kong Special Administrative Region. Our primary legal framework for data protection is the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO). Supplemental provisions for residents of the United Kingdom and the European Economic Area are addressed where applicable.
By accessing VeyaPeptides.com and/or placing an order, you acknowledge that you have read and understood this Privacy Policy.
2. Data We Collect
We may collect and process the following categories of personal data:
Identity and Contact Data
- Full name
- Email address
- Phone number (if provided)
- Billing and shipping address
Transaction Data
- Details of orders placed, including products, quantities, and pricing
- Payment confirmation records (we do not store full card details — see Section 7)
Technical Data
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on site
- Referring URL
Communications Data
- Enquiries, support requests, and any correspondence you send to us
3. How We Collect Your Data
We collect personal data through the following means:
- Directly from you — when you place an order, create an account, contact support, or subscribe to communications
- Automatically — via cookies and analytics tools when you browse VeyaPeptides.com (see Section 9)
- Third parties — payment processors and logistics providers may share relevant transaction data with us to fulfil your order
4. How We Use Your Data
We use your personal data only for the following purposes:
- Processing and fulfilling your orders
- Sending order confirmations and shipment tracking details
- Responding to customer service enquiries
- Verifying age eligibility (21+ requirement)
- Complying with applicable legal and regulatory obligations
- Preventing fraud and protecting the security of our platform
- Improving site functionality and user experience (aggregated/anonymised analytics)
We will not use your data for unsolicited marketing without your explicit consent.
5. Legal Basis for Processing
We process your personal data on the following legal grounds:
Contractual necessity : to process and fulfil orders you have placed
Legal obligation : to comply with applicable laws, including customs, export control, and anti-fraud regulations
Legitimate interests : to protect the security of our platform and prevent fraudulent transactions
Consent : where you have opted in to receive marketing communications
6. Who We Share Your Data With
We do not sell, trade, or disclose your personal data to third parties for commercial purposes. We may share data only as follows:
Logistics and shipping providers (e.g. FedEx) : solely to fulfil and track your order
Payment processors : to securely process your transaction
Customs and regulatory authorities : where required by applicable import/export laws
Legal authorities : where we are required to disclose data by law, court order, or regulatory request
All third-party processors are contractually required to handle your data securely and only for the purposes specified.
7. Payment Security
All transactions on VeyaPeptides.com are processed using 256-bit SSL (Secure Socket Layer) encryption technology. We do not store, retain, or have access to your full payment card details. Card processing is handled entirely by our payment processor in accordance with PCI-DSS standards.
8. Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including:
- The duration of your order fulfilment and any applicable dispute window
- Any period required by applicable law (e.g. tax records, customs compliance)
Once data is no longer required, it is securely deleted or anonymised.
9. Cookies
VeyaPeptides.com uses cookies and similar tracking technologies to support site functionality and analytics. These may include:
Essential cookies : required for the site to function (e.g. session state, cart)
Analytics cookies : aggregated, anonymised data to understand how visitors use the site
Preference cookies : to remember settings such as age gate confirmation
You may disable cookies through your browser settings. Disabling essential cookies may affect site functionality.
10. International Data Transfers
As a Hong Kong-based operation, your data may be transferred to and processed in jurisdictions outside your country of residence, including Hong Kong, the United States, and other countries where our logistics and payment partners operate.
Where data is transferred internationally, we take reasonable steps to ensure it is protected in accordance with applicable data protection laws.
11. Your Rights
Hong Kong residents : Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate personal data
UK and EEA residents : In addition to the above, you may have rights under the UK GDPR / EU GDPR, including the right to erasure, restriction of processing, data portability, and the right to object to processing based on legitimate interests. To exercise any of these rights, contact us at the address below.
We will respond to verified requests within 40 days in accordance with PDPO requirements, or within the timeframes required by applicable law.
12. Children and Age Restrictions
VeyaPeptides.com is strictly for users aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that data has been collected from a person below this age, it will be deleted promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on this page with a revised “Last Updated” date. Your continued use of VeyaPeptides.com after any update constitutes acceptance of the revised policy.
14. Contact Information
For any questions, concerns, or requests relating to this Privacy Policy or your personal data:
Email: info@veyapeptides.com